Category Archives: Statement

Statement in relation to Cyber Security threat

The Queen Elizabeth Hospital King’s Lynn has not been directly affected by the ongoing cyber security threat which has affected a number of NHS organisations nationwide.

The Trust is taking a number of precautionary actions whilst the threat continues, one such measure has been the blocking of all incoming external emails, this has been the case since Friday evening and will remain so until further notice.

Patients, carers, relatives and visitors are advised that appointments remain unaffected and are assured that no patient confidential information has been compromised. Those wishing to contact the hospital are advised to do so by telephone.

—ENDS—

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Patients urged to attend appointments as normal

Medical Director Nick Lyons said: “The Queen Elizabeth Hospital was not affected by Friday’s cyber attack and has continued to operate normally over the weekend.

“We have received a number of calls from patients this morning who are concerned about their appointments.

“We would like to reassure patients that it is business as usual at The QEH and would urge them to attend their appointments as normal.”

—ENDS—

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Statement on pressure on the hospital

Chief Operating Officer Karen Croker said: “We are appealing to the people of West Norfolk to support our staff in the Accident and Emergency Department. In recent days, the hospital has seen a significant numbers of very frail and seriously ill patients requiring acute medical treatment.

“We are working closely with our partners in the health and social care system to ensure we proactively manage this spike in demand for our services.

“Patient safety remains our top priority and our staff are working tirelessly to ensure the smooth operation of the hospital.

“While we would never deter anyone from seeking medical treatment, we would ask the public to help our staff during this busy period by first contacting NHS 111 for advice before setting out for A&E. Advice can also be found on the internet by visiting www.nhs.uk/staywell or the Choose Me Not A&E website, www.choosemenotaande.co.uk

“We also ask that people who have experienced diarrhoea or vomiting in the past 48 hours refrain from visiting the hospital unless it is a medical emergency to help prevent Norovirus entering the hospital.”

                                                     —ENDS—

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QEH strengthens calls for public’s help as spike in demand continues

The Queen Elizabeth Hospital is appealing to patients to only come to A&E if absolutely necessary after seeing significant numbers of patients in recent days.

Medical director Tim Petterson said “We continue to experience extremely high demand for our services with high numbers of acutely ill patients arriving at A&E in recent days. Today, we remain under substantial pressure and we are appealing to the public for help.

“We are continuing to work with our partners across the health and social care system to manage this spike in demand, in particular looking for appropriate community care options for those patients who are now medically fit for discharge.

“At this time I cannot express strongly enough the importance for the public to choose the appropriate care options. We would never deter anyone from seeking medical treatment but do ask people to first dial NHS 111 for advice or consider other options for minor ailments. Comprehensive advice can be found on the internet by visiting www.nhs.uk/staywell or the Choose Me Not A&E website, www.choosemenotaande.co.uk.

“I must also remind the public that people who have experienced diarrhoea or vomiting in the past 48 hours must not visit the hospital unless it is a medical emergency, this is to prevent Norovirus entering the hospital.

“I would also that wherever possible, visitors refrain from coming to our hospital today and over the coming weekend whilst we focus on managing the high demand for our services.

“Anyone who does visit the hospital is asked to ensure they wash their hands when entering and visitors to wards are asked to report to the nurse in charge upon arrival.”

“Patient safety of course remains our top priority and our staff continue to make all efforts to ensure the continued smooth operation of our hospital during this exceptionally busy period.”

                                              —ENDS—

QEH appeals for public’s help in dealing with spike in demand

Chief Operating Officer Karen Croker said: “Over the last couple of days, the hospital has once again seen significant numbers of acutely ill patients arriving at A&E. We are appealing for the public’s help in dealing with this spike in demand and would ask them to only attend A&E if absolutely necessary.

“All 57 escalation beds within the West Norfolk healthcare system are currently in use.

“Our A&E department continues to treat large numbers of frail, elderly and acutely ill people, who require admittance to hospital. This demand for beds combined with the high number of medically fit patients we are also treating, has created a substantial amount of pressure.

“Patient safety remains our top priority and our staff are working tirelessly to ensure the continued smooth operation of our hospital.

“We continue to work with our partners across the health and social care system to ensure we remain able to proactively manage this spike in demand for our services and discharge all medically fit patients to relieve the pressure on our bed base.

“We would appeal to the public to help our staff during this busy time to consider their options before setting out for A&E. We would never deter anyone from seeking medical treatment but would encourage people first to dial NHS 111 for advice or consider other options for minor ailments. Advice can also be found on the internet by visiting www.nhs.uk/staywell or the Choose Me Not A&E website, www.choosemenotaande.co.uk

“We also ask that people who have experienced diarrhoea or vomiting in the past 48 hours refrain from visiting the hospital unless it is a medical emergency to help prevent Norovirus entering the hospital.”

                                                              —ENDS—

 

Internal Critical Incident stood down

Dorothy Hosein, Chief Executive said:

“Our staff have worked tirelessly over the past hours to ensure both discharges and the continued safety of our patients.

“While work continues to ensure all medically fit patients are discharged as soon as possible and to sure up our position going into the weekend, the decision has been taken to stand down the Internal Critical Incident declared this morning.

“Pressure on the system remains high and we continue to work with our partners across the health and social care system to ensure we manage this spike in demand for our services.

“I would like to thank all staff at the QEH for the hard work, commitment and care they have shown at this high pressured time. It has been an inspiration to see talented NHS staff at their best.

“We remain under pressure and so our message to the public remains the same.

“While we would never deter anyone from seeking medical treatment if they feel unwell, we ask that people consider other options for minor ailments and dial NHS 111 for advice before setting out to A&E.

“People can also visit www.nhs.uk/staywell or the Choose Me Not A & E website www.choosemenotaande.co.uk for more information.

We also ask that people who have experienced diarrhoea or vomiting in the past 48 hours refrain from visiting the hospital unless it is a medical emergency to help prevent Norovirus entering the hospital.”

Internal Critical Incident Declared

Dorothy Hosein, Chief Executive, said:

“Overnight we have received a high volume of patients at A & E both via ambulance and via self presentation.

“Many of the patients we are seeing are frail, elderly and acutely ill, necessitating them being admitted to hospital. This combined with the high number of medically fit patients we have occupying beds has led us to declare an Internal Critical Incident.

“As always our priority remains patient safety and extra medical and nursing support has been called in to assist with the opening of our escalation capacity and ensure the continued smooth operation of our hospital.

“We continue to work with our partners across the health and social care system to ensure we remain able to proactively manage this spike in demand for our services and discharge all medically fit patients to relieve the pressure on our bed base.

“Clearly, we would never deter anyone from seeking medical treatment if they feel unwell, however, at this busy time we ask that people consider other options for minor ailments and dial NHS 111 for advice before setting out to A&E.

“People can also visit www.nhs.uk/staywell or the Choose Me Not A & E website www.choosemenotaande.co.uk for more information.”

Statement regarding winter pressures

Charles Bruce, Acting  Chief Executive, said:“Overnight we have received a high volume of patients at A & E both via ambulance and via self presentation.

“Many of the patients we are seeing are frail, elderly and acutely ill, necessitating them being admitted to hospital.

“As always our priority remains patient safety and care and extra medical and nursing support was called in to assist our staff working overnight.

“We have opened up all our internal escalation capacity and continue to work with our partners across the health and social care system to ensure we remain able to proactively manage this spike in demand for our services.

“Clearly, we would never deter anyone from seeking medical treatment if they feel unwell, however, at this busy time we ask that people consider other options for minor ailments and dial NHS 111 for advice before setting out to A&E.

“People can also visit www.nhs.uk/staywell or the Choose Me Not A & E website www.choosemenotaande.co.uk for more information.”

Industrial Action – Junior Doctors Strike on 26 and 27 April

Dorothy Hosein, Chief Executive at The Queen Elizabeth Hospital said:

“As always our primary commitment is the welfare of patients and the priority during our emergency planning has been and will continue to be their safety and care.

Continue reading Industrial Action – Junior Doctors Strike on 26 and 27 April

Junior Doctors Strike – April

Dorothy Hosein, Chief Executive at The Queen Elizabeth Hospital said:

“As always our primary commitment is the welfare of patients and the priority during our contingency planning has been and will continue to be their safety and care.
“We are doing our best to make sure that, as far as possible, we operate as normally as we can for the forthcoming strikes. However, there will be a number of cancellations.
”As with previous strikes, we will contact any of our patients that are affected. If you have not heard from us, but have an appointment on a strike day, please attend as normal.”

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