Parents have given staff at the Queen Elizabeth Hospital King’s Lynn full marks when it comes to the care of their children.
The latest NHS Children and Young Person’s Survey results showed that respondents were 100% satisfied with the care in four areas:
- Children having enough privacy when receiving treatment
- Staff speaking to children in a way they could understand
- Staff answering children’s questions
- Staff being friendly
The Trust improved in three areas compared to the 2016 survey:
- The type of ward children stay on
- Advice given about caring for children at home
- Staff doing everything they can to help with pain
96% of parents felt their child was well looked after by staff, and 97% had confidence and trust in staff looking after their child and felt that they were listened to.
The survey also showed that staff are looking after the whole family with 94% of respondents saying they were well looked after by staff.
The survey identified there is more work to do when it comes to children and families being informed what happens next with their care and parents receiving written information about the child’s treatment.
Chief Nurse, Libby McManus, said: “Visiting hospital can be a daunting experience for anyone, especially for children and young people. I am really proud of Team QEH and the continued improvements these results show we are making for our children and younger patients, and their families.
“These results are testament to the hard work by everyone involved in the care of children at this hospital, but also highlight the areas where we can do better for our patients. We will use these results, along with feedback we receive from other sources throughout the year to bring further positive improvements for our patients and families.”
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