QEH strengthens calls for public’s help as spike in demand continues

The Queen Elizabeth Hospital is appealing to patients to only come to A&E if absolutely necessary after seeing significant numbers of patients in recent days.

Medical director Tim Petterson said “We continue to experience extremely high demand for our services with high numbers of acutely ill patients arriving at A&E in recent days. Today, we remain under substantial pressure and we are appealing to the public for help.

“We are continuing to work with our partners across the health and social care system to manage this spike in demand, in particular looking for appropriate community care options for those patients who are now medically fit for discharge.

“At this time I cannot express strongly enough the importance for the public to choose the appropriate care options. We would never deter anyone from seeking medical treatment but do ask people to first dial NHS 111 for advice or consider other options for minor ailments. Comprehensive advice can be found on the internet by visiting www.nhs.uk/staywell or the Choose Me Not A&E website, www.choosemenotaande.co.uk.

“I must also remind the public that people who have experienced diarrhoea or vomiting in the past 48 hours must not visit the hospital unless it is a medical emergency, this is to prevent Norovirus entering the hospital.

“I would also that wherever possible, visitors refrain from coming to our hospital today and over the coming weekend whilst we focus on managing the high demand for our services.

“Anyone who does visit the hospital is asked to ensure they wash their hands when entering and visitors to wards are asked to report to the nurse in charge upon arrival.”

“Patient safety of course remains our top priority and our staff continue to make all efforts to ensure the continued smooth operation of our hospital during this exceptionally busy period.”

                                              —ENDS—

QEH appeals for public’s help in dealing with spike in demand

Chief Operating Officer Karen Croker said: “Over the last couple of days, the hospital has once again seen significant numbers of acutely ill patients arriving at A&E. We are appealing for the public’s help in dealing with this spike in demand and would ask them to only attend A&E if absolutely necessary.

“All 57 escalation beds within the West Norfolk healthcare system are currently in use.

“Our A&E department continues to treat large numbers of frail, elderly and acutely ill people, who require admittance to hospital. This demand for beds combined with the high number of medically fit patients we are also treating, has created a substantial amount of pressure.

“Patient safety remains our top priority and our staff are working tirelessly to ensure the continued smooth operation of our hospital.

“We continue to work with our partners across the health and social care system to ensure we remain able to proactively manage this spike in demand for our services and discharge all medically fit patients to relieve the pressure on our bed base.

“We would appeal to the public to help our staff during this busy time to consider their options before setting out for A&E. We would never deter anyone from seeking medical treatment but would encourage people first to dial NHS 111 for advice or consider other options for minor ailments. Advice can also be found on the internet by visiting www.nhs.uk/staywell or the Choose Me Not A&E website, www.choosemenotaande.co.uk

“We also ask that people who have experienced diarrhoea or vomiting in the past 48 hours refrain from visiting the hospital unless it is a medical emergency to help prevent Norovirus entering the hospital.”

                                                              —ENDS—

 

Norovirus (Winter vomiting bug) prevention measures in place at The Queen Elizabeth Hospital

People with suspected Norovirus symptoms are being asked to stay away from The Queen Elizabeth Hospital King’s Lynn due since this could lead to outbreaks of the infection.

The hospital currently has one ward closed with patients displaying symptoms, this causes disruption and is unpleasant for those patients, whilst also posing a risk to other patients and staff. Infection prevention control measures are being reinforced on all wards to prevent spread.

Visitors can join the fight against this virus by following some simple precautionary measures:

  • Wash hands when entering the hospital in the new sinks provided, when entering a ward and when leaving the hospital,
  • Do not take any food or drink onto hospital wards,
  • Report to the nurse in charge of any ward visited as you enter,
  • Stay away from the hospital entirely if you have experienced symptoms of Norovirus in the last 72 hours.

Symptoms of the virus include vomiting and diarrhoea, slight fever, headaches and stomach cramps.

Dr Ian Hosein, the Trust’s Director of Infection Prevention and Control said:

“People are asked to be vigilant and can help us to care for our patients by staying away if they are unwell. We would also ask all other visitors to our wards to report to the nurse in charge before going onto the wards.”

Internal Critical Incident stood down

Dorothy Hosein, Chief Executive said:

“Our staff have worked tirelessly over the past hours to ensure both discharges and the continued safety of our patients.

“While work continues to ensure all medically fit patients are discharged as soon as possible and to sure up our position going into the weekend, the decision has been taken to stand down the Internal Critical Incident declared this morning.

“Pressure on the system remains high and we continue to work with our partners across the health and social care system to ensure we manage this spike in demand for our services.

“I would like to thank all staff at the QEH for the hard work, commitment and care they have shown at this high pressured time. It has been an inspiration to see talented NHS staff at their best.

“We remain under pressure and so our message to the public remains the same.

“While we would never deter anyone from seeking medical treatment if they feel unwell, we ask that people consider other options for minor ailments and dial NHS 111 for advice before setting out to A&E.

“People can also visit www.nhs.uk/staywell or the Choose Me Not A & E website www.choosemenotaande.co.uk for more information.

We also ask that people who have experienced diarrhoea or vomiting in the past 48 hours refrain from visiting the hospital unless it is a medical emergency to help prevent Norovirus entering the hospital.”

Internal Critical Incident Declared

Dorothy Hosein, Chief Executive, said:

“Overnight we have received a high volume of patients at A & E both via ambulance and via self presentation.

“Many of the patients we are seeing are frail, elderly and acutely ill, necessitating them being admitted to hospital. This combined with the high number of medically fit patients we have occupying beds has led us to declare an Internal Critical Incident.

“As always our priority remains patient safety and extra medical and nursing support has been called in to assist with the opening of our escalation capacity and ensure the continued smooth operation of our hospital.

“We continue to work with our partners across the health and social care system to ensure we remain able to proactively manage this spike in demand for our services and discharge all medically fit patients to relieve the pressure on our bed base.

“Clearly, we would never deter anyone from seeking medical treatment if they feel unwell, however, at this busy time we ask that people consider other options for minor ailments and dial NHS 111 for advice before setting out to A&E.

“People can also visit www.nhs.uk/staywell or the Choose Me Not A & E website www.choosemenotaande.co.uk for more information.”

Donation of £1541 really does make a difference to the Roxburgh Children’s Centre

 

Fairstead shopkeepers Benita and Nirav Desai donated £1541 on behalf of the ‘Making a Difference Locally’ Charity, who work alongside Nisa to raise money for local causes.

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