Media Release

Dedicated COVID-19 helpline set up for patients & their families

A dedicated helpline is being launched by the Queen Elizabeth Hospital King’s Lynn for people with questions about their treatment and care after changes to appointments and consultations in the light of the COVID-19 pandemic.

The helpline number for patients and their families with questions about their appointments, operations and general enquiries about their loved ones is 01553 214545. The helpline will open on Thursday 19 March and be operational 9am-3pm Monday to Friday.

Libby McManus, QEH Chief Nurse, said: “We would like to remind patients that we are currently prioritising our cancer and clinically urgent patients. We are contacting patients if we want them to attend hospital for their planned appointment or procedure.

“If you have a routine appointment booked and you have not heard from us, please assume we will telephone you at the time at which you were due to be seen in hospital and we will carry out this consultation by phone.

“We will rearrange appointments and operations as soon as possible and apologise to patients for any inconvenience or distress this causes.”

Visiting restrictions remain in place at QEH. Exceptions include visitors to Children’s Wards, Maternity and Neonates and relatives and friends visiting patients who are approaching end of life.  We have asked our Ward Managers to use their discretion when giving access to visitors.

Based on current evidence, COVID-19 presents with flu-like symptoms including a new and continuous cough and/or a high temperature.

To protect yourself, please be scrupulous with your hand hygiene and avoid touching your eyes, nose or mouth and use and then bin tissues if you cough or sneeze. Thorough hand washing will help to reduce the spread of COVID-19. If you have to come into hospital, please use the handwash basins in the main entrance and hand gel.