Media Release

From surveys to swab-kits: How Richard is helping fight COVID-19

All departments in The Queen Elizabeth Hospital King’s Lynn are adapting their “day jobs” to cater for the fast-changing landscape of COVID-19.

The Patient Experience team at the QEH collates the feedback from patients and their relatives through things like the NHS Friends and Family Test (FFT).

Richard, Patient Experience Intern, was a volunteer at the Trust for over five years before joining the team.

Pre-COVID-19, a typical day for Richard, 27, included collecting patient feedback cards across the hospital, clerking admission documentation and delivering leaflets to appropriate areas.

With the FFT suspended for the duration of the pandemic, Richard is now putting together hundreds of swab kits, used for testing both staff and patients for COVID-19.

The packs consist of swab sticks, a tongue depressor and paperwork, which Richard puts together and delivers to the COVID teams.

Richard said: “It feels great to be making a difference during COVID-19 and I’m pleased I can support in ways different from my normal role.”

As well as creating the essential swab packs, Richard helps deliver important communications for staff and patients across the Trust.

He has also been supporting staff engagement teams by putting together overnight bags filled with toiletries for staff living away from their families.

To add to all of this, Richard is also spending some time in stores, helping the team manage their increased work load by helping to deliver packages across the hospital.


To download the press release and photo, click here.