Media Release

New five-year strategy for QEH will improve the lives of patients, staff and the community in King’s Lynn and West Norfolk

The Queen Elizabeth Hospital in King’s Lynn has formally launched its new five-year strategy, setting out the hospital’s ambition and vision for the future.

The strategy focuses on three main areas, Quality, Engagement and Healthy Lives (or QEH for short). It will see QEH work to:

  • consistently provide safe and compassionate care for patients and their families
  • modernise the hospital
  • strengthen staff engagement to create an open culture
  • work with patients and system partners to improve patient pathways and ensure future financial and clinical sustainability
  • support patients to improve health and clinical outcomes
  • maximise opportunities for staff to achieve their true potential so they can deliver outstanding care

Chairman of the Trust, Professor Steve Barnett, said: “Our new strategy provides a clear roadmap for how we will become an outstanding organisation, providing the highest quality, safe care to our patients and becoming a place that our staff feel proud to work.

“We want to be become the best rural District General Hospital for patient and staff experience and the launch of our new strategy today builds on the good progress we have made to date.”

The strategy has been developed following an eight-month engagement period where the Trust worked closely with the local community, other partners, Governors, staff and volunteers to understand what they want from their local hospital. It incorporates the main themes from the Norfolk and Waveney system’s five-year plan for health and care which will be published later in 2020.

Caroline Shaw, Chief Executive of the Trust, said: “Our CQC inspection in 2019 highlighted the lack of a clear strategy, vision and mission, today we have corrected that.

“Our strategy clearly outlines to our patients, staff, local community and our Regulators where we want to get to, how we will get there and most importantly how we will measure our progress. It will also provide the ‘compass’ which will guide our decision-making and how we will be held to account by our patients, staff, community, partners and our Regulators.

“This strategy will improve the lives of everyone our Trust serves or employs. I hope this marks the start of a very exciting future for the Queen Elizabeth Hospital King’s Lynn.”

The strategy lays out the organisation’s plans from 2020-2025 and highlights the milestones the Trust wants to achieve each year, with the ultimate goal being the Trust’s removal from special measures and then being rated ‘outstanding’ by the CQC in 2025. You can read the strategy in full here.


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