Media Release

QEH assistance dog Yazmin retires

Assistance dog Yazmin, who belongs to Jill Southgate, a medical secretary at The Queen Elizabeth Hospital King’s Lynn, is set to retire on 18 December at the age of 11 following 9 years of service.

Yazmin will enjoy her retirement at home with Jill’s husband, who is also retired, and Jill welcomes a new assistance dog in the New Year.

Jill has worked at QEH since 1981 and says Yazmin ‘has made such a difference’ to her life, giving her confidence and safety over the years and that they have a special relationship. Jill, who is blind, initially worked with an electronic typewriter but now uses a computer with a voice synthesiser called JAWS provided by the NHS to carry out her work.

Jill is an advocate for the Guide Dogs for the Blind Association and gives regular talks in schools and in the local community. She has also worked closely with the Trust to raise awareness and empower staff to take action and work inclusively with colleagues and patients assisted by guide dogs.

Training for guide dogs usually takes around 14 months, during which time they learn the basics which include walking, recall and navigating public spaces and transport. They then take a further three months at an advanced training centre before finding a suitable match built on the lifestyle and mobility needs of the owner. A five-week programme then ensures a match is right. Jill says “It can take around six months to build complete trust with a new assistance dog”.

The usual retirement age for assistance dogs is 10, but with training restricted by COVID-19, Jill won’t be matched with her new dog until February. Yazmin has loyally continued her duty into her eleventh year and after her retirement in December, Jill will use a white cane to aid her mobility until she is matched with her new dog.


Download the press release and photos here.