Media Release

Annual Quality Account report shows year-on-year improvements to care and safety at QEH

The Queen Elizabeth Hospital NHS Foundation Trust King’s Lynn (QEH) has published its 2020/21 Quality Account – which evidences a story of continuous improvement to the quality of care and safety for patients and their families.

The annual account shows QEH is on a journey of improvement and highlights that strong progress has been made in many areas.

The quality of services is measured by looking at patient safety, the effectiveness of treatments patients receive, and patient feedback about the care provided.

The report summaries how QEH has:

  • Performed against the quality priorities for 2020/21
  • Made further demonstrable improvements following its 2020 Care Quality Commission (CQC) inspection and how they’re now ‘Going for Good’
  • Listened to and responded to patient and family feedback
  • Monitored the effectiveness of services by participation in research and clinical audits
  • Further strengthened the governance arrangements of the Trust’s Board, Sub-Committees and Divisional arrangements, including how they involve Governors in Board Sub-Committees
  • Developed quality priorities for 2021/22 following extensive engagement with  patients, Governors, partners and colleagues

Louise Notley, Director of Patient Safety, at QEH said: “I am delighted that the information reported in the Quality Account demonstrates real and sustained progress as we continue our journey of improvement. We are committed to keeping up the momentum by embedding the improvements already made and building on them further to ensure the provision of safe, effective and high quality care for our patients and a positive working environment for our staff on a sustainable basis. Our vision is to be the best rural District General Hospital for patient and staff experience and I believe that this year’s Quality Account shows that we are well on a course to realise this ambition.”

You can download the full report here and summary report here.


Download the media pack here.