Media Release

Kate retires from volunteering at 92…to catch up on housework!

A week after turning 92 years old, former nurse Kate Crossman has ‘retired’ from her role as a volunteer with the Trust.

For the vast majority of her five years at the QEH, she was on main reception and a familiar, knowledgeable and helpful face to hundreds of patients and visitors every Monday.

Mrs Crossman, who undertook nursing training in Westminster, moved to Norfolk when her late husband Jim was posted to RAF West Raynham. She believes that her nursing background helped with the delivery of her volunteer role on front desk.

“Some people are understandably a little apprehensive when they come into the hospital, but I was able to empathise with them, offer reassurance and give them directions,” she said. “I’ve been doing it all my life so it was really just a continuation.”

Mrs Crossman previously spent ten years volunteering at Norfolk Hospice Tapping House.

“I’ve really enjoyed my time volunteering and made a lot of friends but it’s now time to catch up on my housework!” she added.

Great-grandmother Mrs Crossman completed her final shift on Monday, August 20.

Voluntary services manager Paul Holley-Smith: “Kate’s insight and knowledge have been greatly valued and together with her caring nature these attributes will be missed. On behalf of the team and myself I would like to thank Kate for the time she has given to our patients and visitors and wish her and her family all the very best for the future.”

For more information on volunteering opportunities at QEH, visit the “Get Involved” tab on the QEH website ( or contact Paul Holley-Smith by phone on 01553 214687 or email


Photo caption: With leaving gifts on her final day is Kate Crossman, flanked by Karen Charman (director of HR and OD), Paul Holley-Smith (voluntary services manager) and other work colleagues.

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