Media Release

Statement from the Queen Elizabeth Hospital concerning clinical letters

Liz Sanford, Acting Director of Finance and Resources, said: “We have launched a small-scale pilot to test digital dictation for typing clinical letters, part of which involves exploring a model widely used across the NHS which is to outsource transcription services to the Philippines.


“The pilot is taking place over a 6-week period, and involves the review of 400 letters for each of the three models we are trialling, including digital transcription and digital dictation and voice recognition.


“The outsourcing is fully Information Governance compliant as data centres are based in the UK.  We will evaluate any quality or financial benefits at the end of the pilot, and no jobs will be affected as a result of this pilot.”