Media Release

Staff engagement and morale on the up at QEH after changes at the top

Morale and engagement among staff is improving at the Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust (QEH), according to a survey published today, Tuesday 18 February 2020.

The Trust’s latest (2019) National Staff Survey results show the biggest improvements in these areas:

    • Staff less likely to look for a job at a new organisation in the next 12 months
    • Organisation acting on concerns raised by patients/service users
    • Communication between senior management and staff is effective

And statistically significant improvements were noted for morale (5.7 to 6.0); safety culture (6.0 to 6.2) and quality of care (7.1 to 7.3).

While QEH’s overall staff engagement score has improved to 6.7/10 from 6.5/10 in 2018 – the Trust remains below the national average.

More than 1,300 staff from across the Trust completed the Staff Survey in Autumn 2019.

Caroline Shaw, QEH Chief Executive, says: “These results are a really important barometer of the health of our organisation. With the feedback we receive throughout the year from our staff, these results give us vital, additional insight into the views of our staff about what it feels like working here. We will listen to this feedback and act on it so that we continue to make improvements to the experience of Team QEH. The research is very clear that happy and engaged staff provide better patient care.

“Our results show we are moving in the right direction, and for many indicators we have moved from being among the worst performing hospitals towards the national average. While this is encouraging, we can’t lose sight of the fact that we have much more to do to make QEH a great place to work for our staff. Valuing, looking after, supporting and investing in our staff is central to our strategy moving forward, and over the coming year we are absolutely determined to build on these results, and move above the national average, in turn seeing a step change in both patient and staff experience at our hospital.”

You can view the full National Staff Survey results for QEH here

To download the press release and photo, click here