Media Release

QEH outperforms similar trusts in national urgent and emergency care survey

Today (16 September 2021), the national urgent and emergency care (UEC) patient survey results have been published. They show that QEH has outperformed similar NHS trusts in 9 out of 10 areas patients rated. This is great news for our patients and is a testament to the hard work and determination of our UEC teams.

Emergency Department entrance

The results made over the last two years are even more impressive considering they have been made during the context of the operational challenges during the pandemic. Highlights of the Trust’s  improvements include:

  • 99% of patients they have enough privacy when they are being examined
  • 99% of patients say they waited under four hours to be examined by a doctor or nurse
  • 98% of patients say they understood their test results
  • 99% of patients say our A&E was very or fairly clean
  • 95% of patients say the doctor or nurse explained what would happen next
  • 97% of patients were told about the purpose of medications
  • 96% of patients say they have enough time to discuss their condition with a doctor or nurse
  • 96% of patients say our doctors and nurses listen to them
  • 96% of patients say they have confidence in our nurses and doctors
  • 95% of patients say they have enough privacy when discussing their condition

Caroline Shaw CBE, Chief Executive at QEH commented: “These are fantastic results. I am delighted that patients’ experience of our emergency department has significantly improved over the last two years. I’d like to thank all colleagues who work in our emergency department and teams from across the Trust for their continued focus on providing the best possible care for our patients.

“This survey demonstrates we are a step closer to realising our ambition to become the best rural District General Hospital for patient and staff experience. Thank you, Team QEH.” 

Notes to editors:

As part of the survey, over 40,000 patients who accessed Emergency Departments or Minor Injuries units across the country were contacted. Our survey received 454 responses, achieving a 38% response rate against a lower (29%) response rate for similar organisations.